We are still open

We remain open for business online and continue to deliver our products throughout Australia in this unprecedented times of uncertainty.

Our Head Office is still operational with the majority of our team working from home, as advised by health and government officials.

Please browse our FAQs and below for our latest COVID-19 information, and check back as we will update these regularly.

Orders & Delivery

How long does delivery take?

We use Australia Post, Go Logistics & TNT to deliver orders. 

Standard delivery within Australia usually takes 2-7 business day, with an additional 2 days for rural deliveries:

  • Victoria and New South Wales standard delivery is 2-3 business days
  • South Australia, Queensland and Tasmania standard delivery is 3-5 business days
  • Western Australia and Northern Territory standard delivery is 5-7 business days

Please note, due to the Corona Virus online order volumes has increased in the courier networks, and our delivery partners have implemented additional process to keep their staff safe – this may result in additional time for your order to reach you.

Servicing your filter system

It is important that you continue to service your filter systems to ensure optimal quality of filtration is achieved.

Our systems are designed for easy replacement of filters which can be purchased on our online store – Replacement Filters category. 

Feel free to contact our customer service team to discuss any concerns or doubts before purchasing required parts.

Finally, we wish all our loyal customers to remain strong and maintain good health as we fight this pandemic. We look forward to seeing you at our future expos/shows.

For general information on the Coronavirus (COVID-19), please call the Australian Government’s Coronavirus Health Information Line on 1800 020 080.